Here at Camping Country Online Superstore we don't offer included free postage for one very good reason: it's never free. We can offer the best prices and if you buy one item you can calculate the postage and we will be more than competitive. Let us know if we aren't. If you buy more than one item you will save even more by bulk postage rates. Try us and see.
Online Sales Return Policy
Change of Mind Returns
Goods may be returned to Camping Country Online Superstore for credit or refund, providing the goods are in their original packaging, unused and in new condition within 2 weeks (14 days) of delivery.
For orders placed Online but picked up In Store (Click & Collect) we do not offer change of mind refunds once collected. These are treated as In Store purchases.
Online Warranty Returns
All goods supplied by Camping Country Online Superstore are guaranteed by us and the manufacturer of the goods. Warranty periods vary according to product. Warranty claims in most instances will be handled by the manufacturers agents in the customer's home state. Warranties only apply to goods supplied within Australia for personal use.
Warranty covers manufacturing faults or defects in the original product. Damage or faults occurring from fair wear & tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, commercial use, alterations, severe weather events, animals, insects and acts of god are not covered by warranty.
The first step to get a warranty return under way is to contact Camping Country Online Superstore with your details, a description of the problem and some photos of the issue. From these details we will be able to advise the next course of action which may be to either provide replacement parts or to initiate a return.
When an item is returned it will be inspected by Camping Country Online Superstore or the manufacturer to confirm its eligibility for a warranty claim. Once deemed as a warranty issue it will be classified by us or the manufacturer as either a minor or major fault. In the case of a minor fault the item will be repaired or replaced and for a major fault the item will be either replaced or refunded.
If a product is found to be faulty within 14 days of delivery, and Camping Country Online Superstore is notified within this time frame, we will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.
If a product is found to be faulty after 14 days from delivery the customer is required to make their own shipping arrangements to return the item at their expense. Items may also be returned in person to the Camping Country Online Superstore for inspection. In some instances an item may not need to be returned but rather spare parts can be supplied directly to the customer.
Damaged in Transit
If a product arrives and is found to be damaged within 14 days of delivery, and Camping Country Online Superstore is notified within this time frame, we will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.
Depending on the type and extent of the damage we may decide to send the customer spare parts or the customer will be given a choice of either a replacement or a discount on the damaged item.
Lost in Transit
An item is deemed as lost in transit once it cannot be tracked by the carrier for a continuous week (7 days) after being initially identified as missing by Camping Country Online Superstore. Once deemed as lost in transit we will organise for a replacement to be shipped or a refund to be processed and the original items returned to sender once found.
Online Returns Procedure
In all instances Camping Country Online Superstore must be contacted prior to a return being sent so that a Return Merchandise Authorisation (RMA) number can be provided. This ensures that all returns are dealt with as quickly as possible. Failure to adhere to these instructions may result in delays processing your return or additional costs.
Step 1: Contact Camping Country Online Superstore for RMA & detailed return instructions
Step 2: Address & repackage the item/s securely to avoid any damage in shipping
Step 3: Item/s put into transport and tracking details sent to Camping Country Online Superstore
Step 4: Item/s received into the Camping Country Online Superstore warehouse and item/s condition checked
Step 5: Upon item/s confirmed being saleable; a refund, credit or exchange will be processed
To start a Return contact Camping Country Online Superstore providing us with your order number and details of what you would like to return and why.
Returns Shipping Costs
All associated freight costs for change of mind returns are at the customer's expense.
Camping Conutry Online Superstore will pay return freight costs provided all of the following conditions are met:
- the goods supplied were not what you ordered
- you contact Camping Country Online Superstore and were granted return authorisation
- you follow our return instructions
- items are in the original packaging, unused and in new saleable condition
Alternatively if you are local to a Camping Country Online Superstore you may return your online purchase directly to the store to save on shipping costs.
Returns Shipping Methods
In all instances where the customer is responsible for return shipping costs they may choose:
1. To make their own shipping arrangements to the Camping Country Online Superstore.
2. Return the item/s in person to a Camping Country Online Superstore.
In all instances where Camping Country Online Superstore is responsible for return shipping costs Camping Country Online Superstore will organise the return with a selected carrier. This may result in a collection from an attended address or require the item to be dropped off at a shipping point depending on the size of the item/s, carriers available and customers location. Alternatively if it is convenient the customer may choose to return the item directly to a Camping Country Online Superstore to expedite the process.
Online or In Store Purchases
Refunds are processed within 2 business days of being approved. Refunds are sent back using the original payment method (e.g. Paypal back to Paypal, Mastercard back to Mastercard). Depending on your financial institution it may take 4-5 business days for these funds to be made available in your account.
Online or In Store Purchases
Whilst Camping Country Online Superstore is happy to specially order item/s in for you these orders are unable to be refunded, credited or exchanged for change of mind, so please order carefully.
Camping Country Online Superstore abides by the Australian Consumer Law (ACL) and believes in giving all consumers fair treatment.